ANSWERS TO YOUR QUESTIONS

General

WHO ARE WOLF CREEK UK?

We are a UK-based family-run company that sell other brands boards as well as our own unique paddle boards exclusive to Wolf Creek UK. We will be expanding our own brands boards further into 2022 with new designs with the aim to eventually only sell Wolf Creek exclusive boards. We currently sell other brands that we believe offer a great starting point for those wishing to enjoy the sport of paddle boarding. Our aim has always been to provide a more personal touch to our customers as we understand that one board does not fit all. Each one of our team has a passion for all things water and we want to share that passion with you. Wolf Creek UK is fast expanding and is becoming a recognisable name within the watersports community because we believe our customer service is second to none. Our aim for 2021 and beyond is to build off the success we have achieved, Expand our range of boards and accessories to enable more people from all backgrounds of life to enjoy being in and on the water. Wolf Creek UK is a fast-growing community of which we are extremely proud, of ourselves are more importantly our customers!

HOW CAN I CONTACT WOLF CREEK UK?

The simplest way to contact Wolf Creek UK is to pick up the phone and dial 01452 699779 and speak to one of our team. You can also simply go onto our website and click on our live chat option, and speak to someone immediately. We will be happy to answer any questions you may have. If you do not need an immediate response, then you can email us at Enquiries@wolfcreekuk, or message us on our Wolf Creek UK Facebook page or Instagram @wolf_creekuk

DO YOU SHIP INTERNATIONALLY?

Unfortunately we no longer ship outside of Mainland UK due to high import taxes and fees. We feel it would be unfair to accept your order for you to then be hit with a high import charge afterwards. However if you are happy to pay any import charges then please contact us to discuss placing an order.

WHAT SHIPPING METHODS ARE AVAILABLE?

We are in partnership with UPS to offer next day delivery

DO YOU HAVE A LOYALTY PROGRAM?

YES. We have our eclusive "VIPaddle" programe. Simply sign up before making a purchase and for every pound you spend you collect 1 point that you can exchange for money off future purchases. So SIGN UP NOW and start collecting.

Can we visit you?

Yes of course, we love to see our customers. We do ask that you make an appointment as we are an online business and not a physical shop. Please find our address and map at the bottom of our homepage, see you soon!

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept several payment methods that are listed on our site and they are all available to select at checkout.

CAN I PAY IN INSTALLMENTS?

YES! simply select Klarna at checkout and choose how you would like to pay

IS BUYING ON-LINE SAFE?

100% We only use secure payment methods on our site and merchants who fully protect both us and our customers

Orders and Returns

HOW DO I TRACK MY ORDER?

Once you have placed an order with Wolf Creek UK, you will receive an order confirmation. Then after we arrange your shipping you will receive an email or text with your unique tracking number, this can be used on either our website or the carriers site to fully track your item

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

We ask you to create an account at checkout to ensure a smooth, safe transaction.But do not worry you will not be bombarded with junk mail from ourselves.

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can cancel or change your order before your item is sent out to you. Once you have received your item you have a 14 day return policy, listed details can be found on our website

HOW DO I PLACE AN ORDER?

Simply go to our Wolf Creek UK website, add your products you wish to purchase to your cart and click checkout, it's as simple as that!

Can I collect my board from yourselves?

Yes of course! If you wish to call in to collect your purchase then we would love to see you

Do you deliver the same day?

Yes. If you are within 10 miles of Wolf Creek HQ in Gloucester, one of our team will deliver your board (if ordered before 1pm) on the same day

What does back order mean?

If a product is purchased on back order this means your item cannot be delivered next day. This is usually because we have sold out of our stock at wolf creek HQ but we are expecting a delivery within the next few days. Therefore we state up to 10 business days for these items, but usually they arrive to you sooner. we never make false promises at wolf creek UK!

Do I have to pay import charges?

Not if you are within mainland UK. All our boards will come direct from our offices in Gloucester, UK. Once we receive them from our suppliers we carry out multiple checks to make sure they leave us exactly how they should. When, and only when these are done they are sent direct from us to our customers usually with UPS. There are no hidden charges after you pay the price at checkout unless you are outside mainland UK and then any additional charges would be the responsibility of the buyer. Please check before purchasing if you are unsure

PRODUCT QUESTIONS

WHAT ACCESSORIES COME WITH MY PADDLE BOARD?

All paddle boards come complete with all the accessories you need to get you out onto the water within minuites. Our usual accessories include: Pump, Backpack, Aluminium paddle,Fin,Coil and Leash, Repair kit. Some of our boards may also include a phone pouch, dry bag or kayak seat. This will be stated in each individual listing

ARE YOUR PADDLES ALUMINIUM OR CARBON?

To reduce the costs of our paddle board packages, all paddle we sell are extendable, lightweight aluminium. Our customers then have the choice to upgrade their paddle at a later date should they wish too, but in our experience our customers are extremely happy with the paddle supplied. Please note although Aluminium paddles have a level of bouyancy, they can sink if left in the water too long. Lost paddles are the responsibilty of the customer not Wolf Creek UK. We will not replace to refund lost paddles

THE PUMP GAGE IS NOT SHOWING ANY READINGS?

This is by far our most constantly asked question. 99.9% of the time this is due to the board not inflated enough to show a reading yet. If you are new to the sport it can be daunting pumping the board with the fear of it bursting, this will not be the case. All our boards are rigourously tested to a higher PSI than the board suggests. Trust me when i say you will know when the board is close to the recommended PSI.

Paddle boards and Sup myths

What PSI should my board be?

There seems to be a myth out there that unless the suggested PSI for your board isn't at least 20 PSI, then it must be poor quality. This simply isn't true, if you compared a single layer 20 PSI board to a double layer 15 PSI board you would realise why. Because some of the higher end brands can be pumped to 20 PSI I think this is where this confusion comes from. Also if you are having to pump to 20 PSI every time, you will soon either have arms like Popeye or wish you bought an electric pump, however sometimes an electric pump isn't suitable.

But all the cheap boards come from china?

Yes this is true! but so do 99.9% of the high end boards. I know this for a fact because we use a supplier that also supplies one of, if not the top, SUP sellers in the UK. Are Nike, Apple, Samsung... (I could go on and on) products poor because they are sourced in china? No, of course not. The same goes for every product in the UK does not suddenly become the best on the market. Products are the best wherever they are made because of hours of development, sourcing, passion and extremely hard work. We try to source as many products as we can locally and within the UK, but this is not always possible. So when this is the case we take our time to find reputable businesses, with high quality products that we at Wolf Creek UK are happy to use personally. With our 6 Year warranty we would be bankrupt within a month if all our boards were poor quality. Cheaper does not always mean its poor quality, for us it just means we don't want to spend thousands of pounds on marketing and promotions to sell our products with fancy names and long words in its description. We keep are prices low so everyone can have access to the wonderful world of paddle boarding.